Case scenario

This activity is sponsored by PDL. This information is general in nature and designed only to highlight issues for your consideration. Before acting on this information, you should consider your individual circumstances and needs and obtain advice as appropriate.

A regular patient enters the pharmacy early one morning. You recognise her, but something is different. Her face is pale and drawn, her expression distracted and troubled. You notice a slight tremor in her hand as she reaches for a tube of heparinoid cream. When she sees you approaching, she withdraws into a corner and avoids eye contact.

Choosing to keep a respectful distance, you observe discreetly as she moves through the pharmacy, collecting paracetamol and bandages. Her behaviour raises concern. This does not appear to be a typical encounter, and you begin to wonder whether something more serious might be going on.

Learning objectives

After reading this article, pharmacists should be able to:

  • Explain the legal and ethical requirements, including key privacy laws and professional obligations, for maintaining privacy and confidentiality in Australian pharmacy practice
  • Outline key responsibilities of pharmacists in identifying and supporting patients experiencing domes

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