Case scenario

You are working in a community pharmacy when Jonah, a 28-year-old male, approaches you asking for something to treat his painful lip. He says he began experiencing tingling and itching on his lip one day ago. He reports having had cold sores several times before, usually once or twice per year, but this episode feels worse. You ask about his lifestyle, and he tells you he has been particularly busy at work lately. He asks about the available treatment options and inquires if anything stronger than a cream can be used. He is not on any regular medicines. He appears embarrassed about the cold sore and tells you he has a work presentation in 2 days.

Learning objectives

After reading this article, pharmacists should be able to:

  • Describe the signs and symptoms for cold sores
  • Discuss the appropriate management of a cold sore
  • Identify and manage complications of cold sores
  • Explain how to manage a person with a cold sore.

Competency standards (2016) addressed: 1.1, 1.4, 1.5, 2.2, 3.1, 3.5

Accreditation number: CAP2512DMAP

Accreditation expiry: 30/11/2028

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Introduction

Herpes simplex virus type 1 (HSV-1) is a highly prevalent virus that causes recurrent mucocutaneous lesions, most commonly herpes labialis, also known as cold sores.1 Lesions typically affect the lip border but may involve intraoral tissues, genital mucosa, skin and eyes, or may rarely cause complications such as encephalitis or pneumonitis.2 After childhood acquisition via close contact, HSV-1 becomes latent in sensory ganglia, usually

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