Becoming credentialed opens up a world of possibilities for pharmacists, with flexible, fulfilling opportunities that make full use of their clinical skills.

For consultant and general practice pharmacist Deborah Hawthorne MPS, becoming credentialed is the ‘entire reason’ she’s still a pharmacist.

She finds it hard to choose what brings her most joy about her job. It could be ‘becoming an integral member of my clients’ multidisciplinary care team, the ability to stretch my clinical muscles, being afforded the luxury of time in a person’s home to really get to know their care goals and help translate that into action, as well as the pride I experience daily’. Or, she adds, it could be ‘when a doctor springs into action’ from her personal recommendation.

‘I still remember being an eager 18 year old awaiting my university placement results with a dream of becoming a pharmacist who was able to sit down with my elders, over a cup of tea, with the aim of helping them get the best out of their medications,’ Ms Hawthorne recalls.

‘Now, here I am 18 years later ... living out that dream! Becoming credentialed has given me a strong sense of purpose and identity as a pharmacist improving medication safety,’ says Ms Hawthorne.

‘I feel privileged to be allowed into the homes of my clients, an experience which not many other health professionals are afforded. Credentialed pharmacists are generally lone rangers, and many of us go the entire year without physically seeing or speaking to another person in the same field. ‘This can naturally lead to a sense of isolation and potentially stagnation, which is why I love attending conferences like CPC24 or PSA24 to get the opportunity to see what amazing things my colleagues are up to around Australia. It’s not just the clinical content, but the sense of community and comradery that face-to-face conferences bring,’ Ms Hawthorne says.

‘As a credentialed pharmacist, my work is varied and flexible,’ and living rurally, with young twins and a partner on shift work, it also allows for last-minute school pick-ups when the little ones are sick.

‘The other major benefit,’ she says, ‘is that I’m 100% a better clinical pharmacist – that’s why I encourage all pharmacists to undergo credentialing. You have the ability

to make huge, lasting changes in your patients’ medicine management and health outcomes.’

‘Like a box of chocolates’

Credentialed pharmacists (or accredited or consultant pharmacists as they were previously known) first began providing medication review services in aged care facilities almost 30 years ago.¹

The success of this program led to the creation of Home Medicines Reviews (HMRs), and today, credentialed pharmacists work in a wide range of environments, from GP clinics to Aboriginal Community Controlled Health Organisations (ACCHOs) and disability services. And, with the soon-to-be released funding² for on-site pharmacists in aged care, pathways for credential pharmacists continue to grow.

After 20 years in academia, Dr Manya Angley FPS, the 2021 MIMS Consultant Pharmacist of the Year, was also attracted to the flexibility of a career as a credentialed pharmacist because her family’s needs were no longer sustainable together with full-time research.

Since becoming accredited, Dr Angley has worked in aged care, disability and general practice settings. She has become Australia’s leading expert on disability medicines, appearing as an expert witness at the Disability Royal Commission in 2020 and advising the federal government.³

Box 1 –How to go from accredited to credentialed

Following the development of new standards by APC, pharmacists who undertake funded medicine reviews will need to hold a MMR credential by 30 June 2025. PSA has developed a pathway to issue the MMR Credential to pharmacists previously accredited by AACP, recognising that two performance criteria were not previously assessed by AACP and must be demonstrated before the new credential is awarded. The pathway involves:

Submitting self-assessment (with evidence) or
Undergoing a short assessment task. Pharmacists meeting all performance outcomes will receive PSA’s MMR Credential.

‘Medication reviews,’ she says, ‘are like a box of chocolates – you don’t know what you are going to get. What I love is that no two medication reviews are the same, so providing the service always has an element of surprise and it is never boring.

‘I love the fact that patients are in their own environment and they are more relaxed and less guarded than they might be in another health encounter – especially if it is time-pressured. As medicines impact almost every aspect of health, I love that when compiling a comprehensive medication history, it gives the patient an opportunity to discuss the aspect(s) of their health care that is bothering them.

‘Over the years I’ve learnt that I can gather the most valuable collateral information to guide the medical practitioner’s development of the medication management plan by listening carefully to the patients – it might be an unusual symptom that is a lesser- known adverse effect or an interaction that no one else has thought of. It could be a psychosocial issue that the GP was unaware of that is a key piece of the patient’s puzzle.

‘I love the challenge of compiling and making sense of medication-related information in discharge summaries, My Health Record, progress notes and from the patients themselves and revealing answers to the questions that are raised.’

Dr Angley has also made the most ‘wonderful friendships with credentialed pharmacists around the country’.

She loves to catch up with them – some of them her mentors and others are mentees – at conferences such as PSA24.

‘Others,’ she points out, ‘are simply like-minded and generous individuals who I share and develop resources with to deliver a top-drawer service.’ Credentialed pharmacists are some of the best humans ever, Dr Angley extols. ‘They have passion to make a difference through advocating for the patients they serve and playing a critical role in the interdisciplinary team around the patient. I feel privileged and grateful to be a credentialed pharmacist and I look forward to what the future holds for this area of practice.’

New credentialed pharmacists directory

Have you provided your details yet? PSA has launched its Credentialed Pharmacists Directory, enabling credentialed pharmacists who opt in to connect with health providers in need of advanced pharmacist services. To be included, email accreditation@psa.org.au with your name, MRN, and the email, phone number, post code, suburb and state you want to appear in the directory (none of the fields are mandatory, and only information to be shared in the directory should be included).

Life as a credentialed pharmacist isn’t without its challenges, including a lack of awareness about what credentialed pharmacists can do, caps on the number of HMRs they can perform and remuneration for HMRs and Residential Medication Management Reviews (RMMRs) that hasn’t increased since 2019.

Even with the revised HMR and RMMR program rules in 2020 that allowed some hospital-based medical practitioners to refer patients directly to a credentialed pharmacist under the Hospital Initiated Medication Review pathway, no associated MBS number was created for specialists to claim under. This led to poor uptake, in addition to little knowledge of the program itself, Ms Hawthorne explains. ‘Currently, there is no way for a non-GP, non-specialist to refer for a Pharmacy Programs Administrator-funded HMR/RMMR.’

Despite these setbacks, Ms Hawthorne remains passionate about her career choice. ‘Becoming credentialed has inspired me to become a Credentialed Diabetes Educator, pain management specialist and chemical restraint consultant – areas of pharmacy that I either didn’t know about or didn’t have an interest in previously. The opportunities are endless.’

AP spoke to four other credentialed pharmacists with varied areas of practice.

Victoria

Kate Macheda MPS (she/her) GP pharmacist, Yarrawonga Denis Medical Group, Victoria

After about 6 years as a community pharmacist, I took the plunge and became credentialed in 2016, completing HMRs along with community pharmacy work. I was drawn to the flexibility, the ability to spend more time engaging with patients, and the opportunity to address patients’ medicine-related concerns.

I then got a role at an amazing local general practice in north-east Victoria.

This was made possible by funding from the Murray Primary Health Network, and I have been lucky enough to continue in it, despite our funding ending. I now work part-time in community pharmacy, as a GP pharmacist and completing HMRs.

‘We also need to remove the cap on HMRs,which may encourage more pharmacists to undertake credentialing.' kate macheda MPS

This gives me flexibility with my young family, as well as professional satisfaction thanks to the variety of roles in my rural community. Being credentialed has also increased my communication skills, collaboration and confidence in clinical reasoning and recommendations.

The biggest challenge is the lack of secure funding in all areas of pharmacy, particularly in cognitive pharmacy services. I would like to see specific and separate funding allocated to the different cognitive and clinical roles of pharmacists, such as interventions provided in the community pharmacy, credentialed activities such as HMRs/RMMRs and GP pharmacist activities, such as case conferencing and in-clinic reviews. I think we also need to remove the cap on HMRs, which may encourage more pharmacists to undertake credentialing. And I would like to see the ability for follow-up HMRs to be conducted via telehealth when clinically appropriate.

Queensland

Kate Gill MPS (she/her) Embedded pharmacist, Wuchopperen Health Service, Queensland

Becoming credentialed opened up a world of pharmacy I didn’t know existed.

I used to think hospital and community were the only career choices – now I’m an embedded pharmacist at an Aboriginal Community Controlled Health Organisation (ACCHO). I do HMRs as a sole trader and I’m also helping to write policies and procedures for another community health organisation. Getting your foot in the door is the hardest part.

‘I also really enjoy the freedom of being out and about and getting to have a yarn with people.' kate GILL MPS

For those pharmacists who would like to work in an ACCHO, I’d recommend doing PSA’s Deadly Pharmacists course. You’ll get an understanding of how it works and make some contacts.

As an HMR pharmacist, building up regular referrals has taken time. I’d suggest organising a visit with your local doctors – and taking food with you.

If you bring something to eat and make it during lunchtime, they’re more likely to listen. Create an information sheet you can leave behind and talk to the practice nurse to see how their software works.

If you know how to generate a referral, you can teach the doctors how to do it.

Working in an ACCHO and doing HMRs, it’s about demonstrating your worth and selling yourself. For example, we can save doctors’ and nurses’ time, because they can see another patient while we’re taking medication histories or doing medication reconciliations. Another tip is to talk to your local community pharmacy. If they have a good relationship with the doctor, they can help advocate for you as well.

The job is never boring, and it keeps my clinical skills up. I also really enjoy the freedom of being out and about and getting to have a yarn with people.

When you go into someone’s home, they tend to be more relaxed. They tell you more than they ever would in a busy pharmacy environment.

I never walk away from a review feeling like I haven’t achieved something. I had a patient recently who was homeless. He still managed to pick up his DAA (dose administration aid) every fortnight, and I didn’t need to do too much for him when it came to medicines, but I was able to help him see a doctor and get someone to assist with his housing application.

He’s much happier now.

Tasmania

Christopher Walpole MPS, Credentialed and community pharmacist, Queenstown, Tasmania

Working in a small rural town (population about 1,800) on the sparsely populated west coast of Tasmania (population 4,000), I became credentialed because it was another layer of clinical input that can be provided to a patient in the home.

As a sole practitioner contracted for the past 18 years with the Queenstown Medical Union Friendly Society, I see a greater breadth and depth of comorbidities in this area of Tasmania compared with urban practice. People in rural communities are often sicker (with poorer access to healthcare services), have lower educational opportunities and lower levels of health literacy compared with the rest of the country – and we have a very low digital inclusion rate.

‘It's also an absolute no-brainer that credentialed pharmacists should be able to access the Medicare Benefits Schedule for HMRs and RMMRs.' christopher walpole MPS

With two GPs in one general practice clinic, a community nurse and myself, working in this area you need to have a broad scope of practice and be across as much as possible.

I’m the only credentialed pharmacist for the whole west coast, an area of around 9,500 square kilometres. I’ve been conducting HMRs for the past 12 years (see p25), often working three weekends in four in all the remote communities, in addition to full time at the pharmacy.

During that time, I have developed a level of confidence and capability to conduct effective interviews that bring about improvements in health outcomes.

GP feedback is positive and follow-ups are impactful. Until recently I completed all the RMMRs at Queenstown’s only aged care facility, and also for a few years on King Island. But the challenges around funding, bureaucracy and uncertainty around the future of the RMMR program reduced my motivation to continue with the on-site aged care program.

I am very unhappy that the federal government has stopped telehealth funding for HMR follow-ups with a credentialed pharmacist for some of the most vulnerable communities in Australia. We also need funding and remuneration for case conferences as we need to close the pharmacy to attend the conferences for no payment, unlike all other practitioners.

It’s also an absolute no-brainer that credentialed pharmacists should be able to access the Medicare Benefits Schedule for HMRs and RMMRs. It is the way of the future for communities like this where GPs are difficult to access, and also in short supply.

In addition, credentialed pharmacists should be able to prescribe a broader range of prescription medicines to patients, where appropriate.

We need to demonstrate our clinical skill and capability by providing a broader range of medicinal options directly to our consumers within rural communities and have models of care that are practical, targeted and fundable for remote regions such as this.

New South Wales

Helene Wightman MPS (she/her) Credentialed and community pharmacist, Tamar Village Pharmacy, and Bullinah Aboriginal Health Service, Ballina, NSW

Many years ago, I was given this advice: remember the 3 Ts – it takes time to gain trust and it may be over many cups of tea.

Commuting from coastal Ocean Shores to Ballina for front-of-pharmacy work two days a week, on a third day I work within the Aboriginal Health Service. I am proud to be included in a team of people, both Indigenous and non-Indigenous, whose aim is simply to care for the community.

‘learn to yarn wherever and whenever works for the people of the community in which you are working.' kate GILL MPS

From GP referrals for patients in regional centres such as Casino and rural towns like Kyogle (population around 3,000), I conduct HMRs on the other two days of the week. The furthest I usually go is Urbenville, (population 200), which is a 3-hour drive away.

For credentialed pharmacists, there are multiple roles working in an Aboriginal Health Service. There’s networking with all the other primary health care providers and acting as the liaison between clients and these providers. But by far the most important role is to take time to “yarn”.

I enjoy and am privileged to educate Elders once a month on the Quality Use of Medicines – everything from lifestyle, diet, how you take your medicines, what do you do before taking your medicines, what’s wrong with taking medicines, understanding why medicines are prescribed (so there is better compliance), the importance of not sharing medicines with others, etc.

Learn to yarn wherever and whenever works for the people of the community in which you are working. Learn to explain the most complex anatomy, pathophysiology and pharmacology in a way that is relatable to everyday things. Try describing diabetes as a car engine, or give a talk on hydration and walk in with a 50-litre container of water to show how much water is in a person weighing 85 kilograms. Be prepared, though, that the yarn may not happen overnight!

And with my tools of the trade – iPad, iPhone, Apple watch and new MacBook (courtesy of winning the regional prize for early-bird ordering of my annual Australian Medicines Handbook), I’m going paperless – soon!

How did Chris Walpole MPS help this man? Patient:JC is a 52-year-old male living with multiple health conditions Diagnoses and medical history:

heart failure with reduced ejection fraction (HFrEF) - NYHA Class IV
hyperlipidaemia
gastroesophageal reflux disease (GORD)
depression
neuropathic pain
current smoker (6–12 cigarettes per day)
alcohol dependence (currently consumes 2-4 cider/vodka drinks in a large glass each night).

Current medicines when first seen:

desvenlafaxine 100 mg each morning,
ezetimibe 10 mg each morning,
pantoprazole 20 mg each morning,
pregabalin 150 mg twice daily,
nebivolol 1.25 mg at night,
spironolactone 12.5 mg each morning,
aspirin 100 mg each morning,
atorvastatin 80 mg at night,
isosorbide mononitrate 60 mg each morning,
mirtazapine 30 mg at night,
empagliflozin 25 mg each morning
glyceryl trinitrate (GTN) 400 mcg/dose spray when necessary.

Key issues: Management of congestive cardiac failure (CCF): During the interview, JC described symptomatic dyspnoea on exertion (DOE), a seemingly worsening symptom of his heart failure, as well as what he described as a muscular tightness that transitions across his chest which is non-responsive to his GTN. Blood pressure (BP) during the HMR returned 109/61 with a pulse of 91 (seated) and 110/68 with a heart rate (HR) of 96 (standing). Optimum management of symptomatic HFrEF includes use of a renin-angiotensin system inhibitor. An ACE inhibitor may be the preferred choice for this patient given he is potentially hypotensive. Recommendations:

Commencement of low dose perindopril 2 mg each morning with monitoring for symptomatic improvement and BP, or
Commencement of low dose sacubitril + valsartan 24 mg/26 mg twice daily (if his blood pressure allows at the time of his next GP/cardiology appointment) with monitoring of serum potassium, renal function and BP.
Consider increasing the dose of nebivolol to 2.5 mg at night with monitoring for further symptomatic improvement contingent upon HR and BP following a period of stabilisation on sacubitril + valsartan. If this is not done, please consider increasing the dose of isosorbide mononitrate dose in light of ongoing chest pain.

Neuropathic pain and insomnia JC has neuropathic pain in his right foot which is contributing towards insomnia and he was visibly tired during the interview. During the interview he was socially withdrawn (although there was an equally untidy and unwell flatmate). Renal function in December 2022 was normal. Recommendations:

increase the night dose of pregabalin to 225 mg with appropriate monitoring, and maintain the morning dose of pregabalin at 150 mg
consider referral for Cognitive Behavioural Therapy for insomnia (CBTi) to help address insomnia.

Alcohol dependence and smoking status As per recent pathology available at the time of interview: GGT 1038 U/L and ALP 180 U/L. This is reflective of high levels of alcohol consumption and associated hepatic cirrhosis. These results were discussed with JC during the interview. Recommendations:

cease alcohol consumption and smoking. Consider nicotine replacement therapy
add thiamine 100 mg mane to regime.

Medicine adherence JC held a seemingly confident, occasionally misguided knowledge of his own health. However, despite JC using a Webster Pak at home, he occasionally forgets to take his bedtime medications (as he goes to bed at variable hours) and his morning medications (waking at similarly variable hours). This appears to be contributing to poor adherence. Actions taken:

I programmed his smartphone with reminders at 8:30 am and 8:00 pm to ensure he takes his medications as part of a usual, regular routine.
The blue frame which surrounded the Webster Pak was missing as he finds it difficult to use with this in situ. I demonstrated use of a pill bob to allow ease of access and organised a new Webster Pak frame to use.
I impressed the importance of taking his medicines every day as omission of doses could lead to a flare in neuropathic pain and progression of heart failure symptoms.
I provided a medication list to JC for reference.

Other recommendations:

Consider checking vitamin B12 levels given the contribution of high dose proton pump inhibitors (PPIs) towards a low-plasma vitamin B12, and the potential link of this with neuropathic pain.

Follow up: JC is now:

taking sacubitril + valsartan 24 mg/26 mg twice daily as add on therapy (HMR recommendation accepted)
continuing on nebivolol 1.25 mg mane with no dose increase (HMR recommendation not yet accepted), however chest pain has resolved
not experiencing ongoing heart failure symptoms (i.e. DOE)
taking an increased pregabalin dose (HMR recommendation accepted) resulting in reduced level of neuropathic pain
taking thiamine 100 mg in the morning (HMR recommendation accepted)
still experiencing insomnia, and his smoking and alcohol intake status has remained unchanged.
taking his medicines every day according to the DAA and has no difficulties with this now he is using a pill bob and has reminders on his phone.

Reflections: A challenging HMR given the extent of comorbidity, but the HMR led to some improvement in his quality of life for which he was thankful.

References
Freeman C. From the President: For 25 years, accreditation has paved the way.Australian Pharmacist. 2022. At:www.australianpharmacist.com.au/from-the-president-for-25-years-accreditation-has-paved-the-way/
Cooke J. Shameful: an under-served cohort. Australian Pharmacist. 2022. At: www.australianpharmacist.com.au/shameful-an-under-served-cohort/
Australian Government Department of Health and Aged Care. Aged care on-sitepharmacist. 2024. At:www.health.gov.au/our-work/aged-care-on-site-pharmacist

Credentialed in the country

People

Chloe Hava

April 12, 2000

Natasha Downing MPS, who was announced as the PSA SA/NT Pharmacist of the Year at the Annual Therapeutic Update on the 13 April, is a credentialed pharmacist who loves volunteering, kicking a football with her husband and son and playing with their dog Rosie.

Why pharmacy?

I was lucky enough to do some work at our local pharmacy while at school, and loved it so much I wanted to pursue it as a career. It was also a way that I could live in the country, rather than the city. People in country areas often have poorer health outcomes, limited knowledge of medicines and difficulty accessing services. I wanted to help them by improving their knowledge and supporting them to take their medicines more consistently.

I was never a big fan of living in the city. The country is where my heart is.

How did you end up running your own business?

I needed a way to continue my work in general practice. From discussions with aged care facilities, nursing staff and GPs in and around Jamestown and the Mid North of South Australia, it was evident there was a need for pharmacists to do more consulting, such as providing Home Medicines Reviews (HMRs) and Residential Medication Management Reviews (RMMRs). That helped me come up with the idea for my own brand, Medihelp Consulting, making it easier to promote services to other healthcare providers, and also patients.

Now I service multiple GP practices and aged care facilities in the area, and travel up to 200 kilometres to perform these services. It’s even led to some research opportunities and advising other health professionals around Australia.

What resources helped you develop your career?

I completed PSA’s General Practice Pharmacist Foundation Training course prior to my placement in a GP practice. It outlined the Medicare Benefits Schedule, how it works and how it’s relevant to pharmacists. It also helped me to show our GP principals how a pharmacist, as part of their practice, could be financially viable. Without having completed the course I wouldn’t have been able to justify my role. Most importantly, it gave me ideas on how to develop the role and make it all happen. Priceless really!

I also completed PSA’s Certificate IV in Small Business Management a few years ago. I was able to use the skills I learned in the course when I created Medihelp Consulting. It guided me through all the steps and legalities of setting up a business, which was so very helpful. And now, I’m using it to pursue my main dream – to buy some pharmacies, something I’m in the process of doing now.

How do pharmacists help take the load off rural doctors?

There’s a huge need for medicine-related services in country areas. They complement GP clinics by decreasing the gaps in transitions of care, providing more support for patients in their home or aged care facility, which leads to less hospital admissions. It also frees up other health care providers’ time, saving them from chasing up medicines lists and researching medication-related queries.The research component of my work, I’m hoping, will provide evidence to support these roles. Hopefully, one day, we will see them funded in all rural healthcare networks and general practices.

What are the benefits and challenges of rural pharmacy?

I love the work, as you can really see the benefit it provides to people. It’s the most amazing sense of achievement leaving a farm driveway, knowing you have helped a farmer take his medicines correctly, which may ultimately prevent him from having a stroke or heart attack. Or perhaps helping him with his mental health. Farmers always send you off with a big, friendly wave. The flip side is finding the best way to fund these models. Travel is another challenge in terms of funding and making it all happen timewise. There’s only so many hours in the day.

Advice for budding consultant pharmacists looking to run their own business?

Don’t be scared to give it a go! The rewards are amazing. Consultancy is a very honourable and satisfying place to work. One big tip, find yourself a mentor, they will lead you in the right direction.

1. Pharmacists are administering more vaccinations every year

2. While GPs still administer more influenza vaccinations, pharmacist vaccination continues to grow

3. Influenza vaccination rates are dropping in young children

4. Influenza vaccination rates plummet when winter starts

1. Cheaper medicines for all

2. An expansion to the NIPVIP program

3. Funding and date for ACOP program confirmed

4. Clarity on 8CPA

5. Other measures to improve healthcare access

6. PSA’s 2024–25 budget asks

So which RATs work best?

How does this impact pharmacists?

What’s the future of rapid testing?

Case 1

Case 2