De-escalation strategies in pharmacy practice

References

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  6. Royal Australian College of General Practitioners. Early intervention strategies for de-escalation. 2025. At: www.racgp.org.au/running-a-practice/practice-resources/general-practice-guides/preventing-and-managing-patient-aggression/early-intervention-strategies-for-de-escalation
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  8. Pharmaceutical Defence Limited. PDL risk management guide for pharmacists. 2025. At: https://pdl.org.au/wp-content/uploads/2025/12/PDL-Risk-Management-Guide-for-Pharmacists_Version-1_10825.pdf
  9. Australian Health Practitioner Regulation Agency. Code of conduct. 2022. At: https://www.ahpra.gov.au/Resources/Code-of-conduct/Shared-Code-of-conduct.aspx