Kateryna, 40 years old and new to your pharmacy, presents seeking advice. She has been feeling anxious, irritable and tired, and requests valerian tablets from the intern pharmacist. The intern conducts the consultation with the patient in the counselling room. You (the preceptor) and the intern agree this would be a good activity for a case-based discussion. Away from the dispensing area, the intern presents the case to you verbally using the ISBAR (Introduction, Situation, Background, Assessment, Recommendation) format. They cover the patient’s age, gender, symptoms, medicines, medical conditions, rationale for determining valerian was not appropriate and their recommendation to refer the patient to their GP.
After reading this article, pharmacists should be able to:
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