Case scenario

You have been asked to complete a Home Medicines Review (HMR) with your regular patient, Asma. She is a 60-year-old female with a complex medicine regimen. Over the years, you have built a positive rapport with Asma and look forward to speaking with her. Recently, she has been diagnosed with type 2 diabetes (T2DM). You recently completed some reading on communication and the importance of shared decision-making and wish to put this into practice during your review.

After reading this article, pharmacists should be able to:
  • Discuss the importance of patient involvement in healthcare decision-making 
  • Describe strategies to manage communication challenges when conducting a medicines review
  • Discuss the concept of active listening
  • Describe tools and resources which can be used to aid in communication between pharmacists and patients during medicines reviews.

Competency standards (2016) addressed: 1.1, 1.4, 1.5, 2.2, 2.3, 2.4, 3.1, 3.5

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Introduction

Comprehensive medication management reviews aim to identify, resolve and prevent medicine-related problems, and optimise medicines safety in partnership with medical practitioners and patients. This process occurs in consultation with the patient, and in collaboration with a medical practitioner and other healthcare providers. In add

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